Terms and conditions

PAR. 1 DEFINITIONS

Whenever the below-capitalised terms are used herein, they shall be understood as follows:

  1. Rules – these rules applicable to the sylius.com website;
  2. Sylius – A limited liable company running business activity under the name of Sylius sp. z o.o. with registered office in Łódź (90-521), Poland, at ul. WÓLCZAŃSKA 125, Tax Id. No. (NIP): 7272867768, Industry Id. No. (REGON): 524874153;
  3. Client – a natural person with full capacity to perform acts in law, a legal person or an unincorporated business unit with legal capacity assigned by specific legal regulations that uses the Website or places the Order;
  4. Website – the website run by Sylius under the URL address: www.sylius.com;
  5. Commercial Services – services rendered by Sylius against payment that may be ordered via the Website;
  6. Order – an offer to enter into the Agreement submitted by Sylius’ Client via the Website;
  7. Agreement – a commercial services agreement concluded between Sylius and the Client in accordance with rules laid down herein;
  8. Cut-Off – temporary discontinuation of the operation of the Website or of its particular web pages or functions, required for technical reasons, e.g. in connection with maintenance, retrofits or repairs of the Website;
  9. Force Majeure – any external event of an extraordinary or random nature beyond the control of Sylius and of the Client or which cannot be prevented by them, including riots, strikes, armed conflicts, states of emergency or natural disasters;
  10. GDPR – the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
  11. Personal Data – any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name and surname, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
  12. Processing – any operations performed on the Personal Data, such as collecting, recording, storing, structuring, altering, sharing and erasing, especially the ones performed in any IT systems.

PAR. 2 GENERAL PROVISIONS

  1. The Rules specify terms of use of the Website, rules for the Website’s operation, procedures and terms of placing the Orders, concluding the Agreements and filing complaints.
  2. Sylius shall render services via the Website and conclude the Agreements in Polish and English.
  3. The Website is dedicated for entrepreneurs within the meaning of the Act of 23 April 1964 Civil Code. The Agreements shall be concluded exclusively with the entrepreneurs in the meaning indicated above.

PAR. 3 TECHNICAL REQUIREMENTS AND RULES FOR USE OF THE WEBSITE

  1. In order to use the Website, the Client shall satisfy the following technical requirements:
  1. a computer or mobile device (e.g. smartphone, tablet) connected to the Internet and with software allowing for access to the Website;
  2. an active email account.
  1. Sylius has the right to introduce the Cut-Off. Sylius shall inform the Clients of any planned Cut-Offs that might affect the normal use of the Website by posting information about the planned Cut-Off on the Website.
  2. In case of the Website’s failure, Sylius shall apply best efforts to promptly restore the Website’s functionalities.

PAR. 4 SERVICES

  1. With the use of the Website, the Client may view its content free of charge, and place the Orders for the Commercial Services.
  2. The Website may be viewed at any time. Once the Client starts viewing the Website, the Agreement shall be concluded between the Client and Sylius in this regard, which expires when the Client leaves the Website.
  3. The catalog of the Commercial Services, as well as their scope and terms, including fees due to Sylius for their performance, shall be specified on the Website.

PAR. 5 OFFER

  1. Information on the Commercial Services presented on the Website shall not constitute an offer within the meaning of the Act of 23 April 1964 Civil Code; instead, it represents an invitation for the Clients to make offers.
  2. When placing the Order with the use of tools available on the Website, the Client makes an offer to enter into the Agreement on terms laid down herein and on the Website.

PAR. 6 PLACEMENT OF THE ORDERS & CONCLUSION OF THE AGREEMENTS

  1. The Orders for the Commercial Services may be placed via the Website with the use of a form available on the Website.
  2. In order to place the Order, the Client has to read and accept the Rules.
  3. When placing the Order, the Client is obliged to provide a set of data specified in a form relevant for the Commercial Service being ordered.
  4. The Commercial Services Agreement shall be concluded upon the receipt by the Client of an email confirming the acceptance of the Order by Sylius.
  5. The message confirming the acceptance of the Order shall include information about the Commercial Service ordered, including a type of the Service, the amount of Sylius’ fee for the Service, terms of payment and a time limit for the performance of the Service.
  6. If Sylius does not confirm the acceptance of the Order in the manner referred to in Par. 6.5 within 14 days, the Agreement shall not be concluded.
  7. While the Orders may be placed 24 hours per day and 365 days per year, they shall be confirmed solely on business days (i.e. Monday through Friday except for Polish public holidays) from 9 to 18 (CET or CEST, depending on the time currently applicable in Poland).

PAR. 7 LIABILITY

  1. In connection with the Client using the Website and with regard to the Commercial Services, Sylius does not grant any warranty, either explicit or implied, in particular as regards the continued and uninterrupted operation of the Website or the compliance of the Website and the Commercial Services with the Client’s expectations. Sylius’ liability under statutory warranty shall be excluded.
  2. Sylius represents that the Website has been developed with due care and diligence, applying the best knowledge and technology held by Sylius; however, Sylius shall not be liable for any damage related, directly or indirectly, to:
  1. use of the Website by the Client, in particular for any damage to the Client’s software, hardware or any other property arising in connection with the use of the Website, especially if this has been caused by the improper use of the Website, software or hardware;
  2. no access to the Website or limited availability of the Website;
  3. use of the content available on the Website by the Client;
  4. content posted by the Clients on the Website.
  1. Sylius shall not be liable for the Website’s failure to operate or for its improper operation and for the non-performance or undue performance of the Agreement if this has been caused by or is related to the Force Majeure or the improper use of the Website by the Client or by the Client failing to meet their obligations.
  2. Sylius’ liability for the Client’s lost profits in connection with the use of the Website and the Commercial Services shall be excluded. The above limitation shall apply to contractual and tort liability.
  3. Sylius’ liability for any damage arising in connection with or as a result of the non-performance or undue performance of the services referred to herein, including the Commercial Services, shall be limited to the amount of the fee due to Sylius for the Commercial Services ordered or – in case of the services other than the Commercial Services – to EUR 1,000.00.
  4. The liability limitations stipulated herein shall apply to the fullest extent permitted by law.

PAR. 8 RESIGNATION FROM THE SERVICES

  1. The Client may resign from the ordered Commercial Services by submitting to Sylius a relevant statement in the form of an e-mail to be sent to the address: contact@sylius.com.
  2. In spite of the Client’s resignation from the ordered Commercial Services, Sylius may be entitled to retain funds paid by the Client in accordance with rules set for the given Commercial Service specified on the Website.

PAR. 9 CONFERENCE

  1. Definition: The term "Conference" refers to the annual event known as SyliusCon, organized by Sylius.
  2. Admission: Entry to the Conference is free of charge.
  3. Registration: Attendance requires registration, which can be completed through access granted by the Store, or, in unique cases, via email.
  4. Purpose: The Conference serves as a platform for Sylius to engage with its community, share updates, and provide educational content related to its products and services.
  5. Additional Provisions: Specific terms and conditions regarding the Conference, including the agenda, speakers, and other relevant details, will be made available on the Sylius website prior to the event.

PAR. 10 SOCIAL MEDIA CONTESTS

  1. Definition: Social Media Contests refer to any competitions or promotional activities conducted by Sylius on its social media platforms.
  2. Awards: All prizes awarded in the framework of Social Media Contests are distributed based on the subjective judgement of the Sylius team.
  3. Participation: Details regarding participation, eligibility, and specific rules for each contest will be provided on the relevant social media platforms.
  4. Notification: Winners will be notified through the same social media platform on which the contest was conducted, unless otherwise specified in the contest rules.